Senior Consultant – ServiceNow Knowledge Management

Cargill

Senior ServiceNow Knowledge Management Consultant improving Cargill’s enterprise knowledge quality, governance, and search. Enabling employee self-service across IT, HR, Finance, Procurement, and other business functions.

Posted 8/18/2026full-timeWayzata • Minnesota • 🇺🇸 United StatesSenior💰 $97,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Knowledge Management, focusing on governance, content lifecycle processes, and the ServiceNow platform. Capable of driving improvements in knowledge discoverability, user experience, and self-service capabilities through data-driven strategies and collaboration.

Highest-signal resume keywords

ServiceNow Knowledge ManagementKnowledge Governance StandardsContent Lifecycle ProcessesKnowledge-Centered Service CertificationAI Search Implementation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Knowledge Management Best PracticesContent DevelopmentPerformance Metrics DevelopmentKnowledge TaxonomiesMetadata Standards

Soft Skills

CollaborationCoachingTraining

Tools & Technologies

AI SearchVirtual AgentEmployee Center

Certifications & Qualifications

Knowledge-Centered Service Certification

Industry Keywords

Digital Employee ExperienceService Delivery TransformationContent Health MonitoringUser Feedback Analysis

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Own the quality, accuracy, governance, discoverability, and effectiveness of knowledge assets across the ServiceNow platform
Enable consistent knowledge experiences and self-service capabilities across IT, HR, Finance, Procurement, and other enterprise service areas
Partner with the Organizational Change Management Lead on adoption efforts, training updates, and enablement strategies
Improve content discoverability, search relevance, knowledge reuse, and AI-powered employee experiences with AI Search, Virtual Agent, Employee Center, and platform teams
Monitor content health, article quality, user feedback, and search performance
Facilitate regular content reviews and drive continuous knowledge-base and user-experience improvement
Collaborate with product managers, platform owners, service owners, support teams, and business stakeholders to identify knowledge gaps and prioritize content development
Provide coaching and training on knowledge management standards and Knowledge-Centered Service practices
Develop and maintain dashboards and performance metrics for article usage, search success, self-service adoption, case deflection, content health, and customer satisfaction
Provide data-driven recommendations to improve knowledge outcomes
Identify and implement improvements to knowledge management processes, workflows, automation, and platform integrations

Requirements

What you’ll need

Minimum 4 years of relevant work experience
Bachelor’s degree in Business, Information Systems, Knowledge Management, or a related field
Experience supporting the ServiceNow Knowledge Management platform
Experience developing and implementing knowledge governance standards, content lifecycle processes, and knowledge management best practices
Preferred: experience supporting ServiceNow Knowledge Management, Employee Center, AI Search, or Virtual Agent capabilities
Preferred: experience leading or supporting enterprise knowledge management programs and governance frameworks
Preferred: experience developing knowledge taxonomies, metadata standards, and information architecture
Preferred: experience supporting employee self-service, digital employee experience, or service delivery transformation initiatives
Preferred: Knowledge-Centered Service certification or experience applying KCS methodologies
Must be able to work without relocation assistance or visa sponsorship for this position

Benefits

Comp & perks

Discretionary incentive award eligible
Comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked
Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law
Relocation assistance and visa sponsorship will not be provided