Customer Service Clerk
Cargill
full-time
Posted on:
Location Type: Office
Location: Yichun • 🇨🇳 China
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Execute a limited scale of customer service activities for a single site team
- Provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues
- Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures
- Participate in executing customer service strategies
- Inform customers about order status, invoices and other standard information needed to complete the sale
- Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management
- Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff
Requirements
- High school diploma, secondary education level or equivalent
- College degree or above preferred
- Simple English reading and writing skills
- Proficient in ERP, SAP systems
- More than 2 years of customer service or supply chain related experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceadministrative tasksclerical tasksorder processinginventory managementdemand forecastingtechnical supportSAPERP
Soft skills
communicationproblem-solvingattention to detailorganizational skillsteam collaboration
Certifications
high school diplomacollege degree