IT Support

• Manage KCE's IT systems, including software, hardware, networks, and cloud systems
• Provide support for IT helpdesk requests
• Establish IT operation standards, procedures, and tools in a complex and fast-growing environment
• Manage and maintain computer hardware and software inventories
• Coordinate onboarding and offboarding of employees
• Identify risk, faults, or opportunities for improvements within our IT environment
• Manage and execute site planning for ISP, and POD network equipment installation
• Work with SCADA team for troubleshooting sites
• Document all site network configurations
• Maintain network hardware at all KCE sites
• Plan, document and coordinate all site IT projects with Operations Team
• Manage and maintain WAN/LAN and wireless networks across all sites
• Provide network support for all remote sites after hours
• Coordinate with 3rd party support for issues at remote sites
• Work closely with security team to keep network environment secure and remediate any findings
• Maintain 100% up time as much as possible
• Work with different vendors to evaluate network tools as needed
• All other duties as required

Senior IT Engineer

Returned Goods Credit Specialist

Senior Help Desk Engineer

IT Manager – Tier 2

Senior Systems Support Specialist

IT Support Specialist, L1