ServiceNow

• Develop and implement change management strategies, frameworks, and processes to support business transformation initiatives.
• Lead stakeholder engagement activities, including user testing, data validation, and performance support.
• Manage vendor relationships and ensure effective governance throughout the change lifecycle.
• Facilitate innovation workshops, strategic planning sessions, and design thinking exercises to shape change initiatives.
• Conduct change readiness assessments, analyze data, and present actionable insights through comprehensive reports.
• Organize and lead stakeholder sessions to gather feedback, document requirements, and address specific needs.
• Design and deliver targeted training programs and capacity-building sessions to support change adoption.
• Drive internal communications to ensure consistent messaging and alignment across teams.
• Build strong relationships across departments to foster collaboration and support for change initiatives.
• Perform other duties as assigned to support organizational goals.

Application Developer – Change Management, ServiceNow

Senior Platform Engineer – ServiceNow