Field Engineer

• Focus on resolving customer’s issues to their complete satisfaction.
• Resolve the problems both remotely and in the field to the customers delight.
• Delivers solution to the customer and CSH on time and at the lowest cost possible.
• Adds knowledge articles to the Service knowledge management system.
• Establish good communications and relationships with customers.
• Timely and effective repair of customer equipment.
• Ensure data integrity in call reporting and other administrative requirements.
• Diagnose/repair equipment according to established processes.

Field Engineer

Technical Service Engineer