CareSource

Team Lead, Customer Care

CareSource

full-time

Posted on:

Location Type: Hybrid

Location: Massachusetts • Massachusetts • United States

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Salary

💰 $54,500 - $87,300 per year

Job Level

Senior

About the role

  • The Team Lead, Customer Care is responsible for leading and directing their team to ensure goals, regulatory, compliance, and department standards are met.
  • Conduct regularly scheduled coaching conversations; listening and providing feedback for improved performance, and when applicable, create performance improvement plans.
  • Monitor key operational performance indicators on a daily, weekly, monthly basis to identify key trends and develop action plans that address opportunities.
  • Build positive relationships and interactions with internal peers, leaders, and cross functional partners through strong follow through and communication.

Requirements

  • High School or GED required
  • Associates preferred
  • Three (3) years of customer service experience, to include a minimum of one (1) year in a call center environment required
  • Previous supervisory/leadership experience in a call center environment is strongly preferred
  • Intermediate proficiency level in MS Word, Excel and PowerPoint
  • Ability to communicate verbally and in written form with a variety of levels within organization
  • Familiarity of the healthcare field and knowledge of Medicaid or Medicare is preferred
Benefits
  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development
  • bonuses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experiencesupervisory experienceperformance improvement plansoperational performance indicatorscoachingfeedbackaction plansintermediate proficiency in MS Wordintermediate proficiency in Excel
Soft Skills
leadershipcommunicationrelationship buildingcoachingfeedback provisionorganizational skillsproblem-solvingteam managementinterpersonal skillsfollow through