Operations

• Monitor and guide the department-wide portfolio of projects and performance dashboard with moderate guidance from department leadership
• Lead the team in identifying priorities and advancing projects and performance
• Participate in developing, implementing, and monitoring clinical and/or operational strategy aligned with the organization at large and each region, department, or line of business
• Identify and lead a process for developing and administering the team’s annual strategic plan, as well as underlying goals, projects, strategies, and metrics
• Recommend, implement, and facilitate a monitoring system with visibility to metrics, reporting, and progress toward goals
• Liaise with other departments relating to costs, planning, and/or deliverables involving complex integration
• Perform project management for business unit initiatives
• Play an active role in facilitating internal and external stakeholders to identify barriers, change management needs, and more to move strategies forward
• Network with multiple resources to ensure standard and specialized tools and processes are developed, deployed, and regularly improved upon to support the various project and programs
• Recommend, develop, and administer the operational infrastructure to help ensure the business unit is operating as efficiently as possible and delivering the highest quality services to its customers
• Assess, recommend, implement, and train on process improvements that support the success of key strategic initiatives and operations
• Guide team in working effectively across departments, regions, and lines of business within a matrix structure
• In partnership with business unit leadership, build, deploy, and lead communication systems and effective communication forums and pathways to support working cross-departmentally with other departments
• Guide the business unit’s meeting infrastructure, including content, tracking, and reporting on deliverables; assist in staffing senior leadership meetings and external meetings at the executive and operational level
• In partnership with department leadership, identify content and presentations for enterprise-wide meetings
• Organize and manage activities such as retreats, team development, and other forums to ensure collaboration and cohesion
• Collaborate with data analysts to identify, extract, and present relevant data internally and externally

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