Careology

Customer Support

• Monitor and manage incoming support tickets from US-based clinical teams submitted through our helpdesk platform during US business hours
• Triage issues accurately, determining what can be resolved immediately and what requires escalation to the technical team
• Respond to clinical teams in a clear, professional and reassuring manner, reflecting the Careology brand voice
• Resolve non-technical queries independently, drawing on product knowledge and good judgement
• Log, categorise and track issues to help the team identify patterns and improve the platform over time
• Build a thorough understanding of the Careology app and dashboard so you can guide clinical users with confidence
• Collaborate with the UK-based team to ensure smooth handovers and consistent support quality across time zones

Client Support Specialist