Customer Service Representative

Carenet Health

Customer Service Representative working remotely to assist healthcare inquiries and support patients. Utilizing communication skills to resolve issues and provide timely information.

Posted 4/21/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests
Research customer issues and find workable solutions
Provide response to inquiries including scheduling appointments, referral inquiries
Assist with insurance questions, medication requests or general information requests
Identify and understand customer needs; quickly gain customer trust and confidence
Have fun learning new products and projects!

Requirements

What you’ll need

High School diploma/GED or equivalent (will be validated during background check)
Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
Strong communication skills via phone, email, chat, etc.
Excellent customer services skills
Excellent demonstration of caring, empathy and compassion
General knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB, Teams, Tower, and BSA
Flexible with work schedule
Able to provide 2 monitors 22 inch each with both HDMI and Display ports

Benefits

Comp & perks

health, dental, and vision insurance
401(k) plan with company match
paid time off (PTO) and holidays
flexible spending accounts (FSAs)
employee wellness programs
career development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

general business experiencecustomer service experienceWindows PCMicrosoft OutlookMicrosoft WordMicrosoft ExcelCIBTeamsTowerBSA

Soft Skills

communication skillsmultitasking skillscustomer service skillscaringempathycompassionproblem-solvingtrust-buildingflexibilitylearning agility

Certifications

High School diplomaGED