Manager

• Ensures Carenet maintains optimal staffing and operational efficiency to meet service and contractual goals.
• Leads forecasting, capacity planning, and scheduling to align workforce resources with business demand while balancing cost, quality, and performance.
• Partners with Operations and the Sr. Director of Workforce Planning & Analysis to deliver actionable insights, standardized processes, and continuous improvements.
• Develops a capable team that supports Carenet’s mission and values through disciplined workforce management and performance excellence.
• Achieves 95–100% of Workforce Management scorecard targets, including accuracy, timeliness, and service delivery metrics aligned with contractual commitments.
• Meets or exceeds all workforce-related KPIs as defined in client and enterprise solutions contracts.
• Maintains minimal valid escalations from internal and external partners through proactive communication and problem-solving.
• Ensures timely and effective execution of people-related processes including payroll accuracy, coaching cadence, and adherence management.

Manager, Workforce Management – BPO, Night Shift

Branch Manager – Banks

Branch Manager

Manager, Workforce Management – BPO

HCM Lead/Manager – Day Shift