ServiceNow Solutions Architect
Carenet Health
full-time
Posted on:
Location Type: Hybrid
Location: Makati City • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureITSMServiceNow
About the role
- Configure, manage, and enhance the ServiceNow SPM platform to support project governance, intake, and reporting.
- Partner closely with the IT PMO, business leaders, and technical teams to ensure the platform drives strategic alignment, operational efficiency, and informed decision-making.
- Oversee and enhance the ServiceNow SPM platform to ensure compliance with ITIL 4 and Carenet governance standards.
- Optimize project intake, demand management, and KPI tracking processes.
- Provide accurate portfolio data to support strategic planning, investment decisions, and execution of the SPM governance model.
- Manage the SPM enhancement backlog in partnership with the ServiceNow Administrator.
- Collaborate with resource leaders, project managers, and business analysts to streamline intake workflows.
- Deliver training and user support while keeping knowledge resources accurate and up to date.
- Maintain accurate and timely data entry to enable real-time analytics and reporting.
- Develop and manage dashboards and analytics to monitor project, program, client, and enhancement pipeline progress.
Requirements
- Bachelor's Degree in Computer Science, IT or related field (preferred)
- At least 5 years' experience working with ServiceNow - SPM Modules ITSM Service Catalog
- Familiarity with Azure DevOps, Power BI, Smartsheet, Salesforce and ServiceNow integration techniques.
- ServiceNow Administrator Fundamentals Certification is preferred.
- Strong Verbal and Written Communication Skills
- Excellent organizational and time management abilities.
- Experience supporting cross-functional teams and executive steering committees.
- Ability to work a flexible schedule, including night or weekend hours as needed.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow SPMITIL 4project governancedemand managementKPI trackingdata entrydashboardsanalyticsServiceNow ITSMServiceNow Service Catalog
Soft skills
verbal communicationwritten communicationorganizational skillstime managementcollaborationtraininguser supportstrategic alignmentoperational efficiencydecision-making
Certifications
ServiceNow Administrator Fundamentals Certification