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Operations Supervisor
CareMetx, LLCOperations Supervisor responsible for daily functions and staff management in patient access solutions. Ensuring compliance and support for clients in specialty therapy treatments.
About the role
Key responsibilities & impact- Monitors employee job performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines
- Conducts performance reviews and provides feedback to direct reports
- Assist with the coaching of staff
- Provides day-to-day instructions to team members on job responsibilities
- Helps associates resolve associate work-related issues
- Assist with the hiring and termination process
- Assist with the development of program training documents
- Ensures open communication with the staff
- Proactively identifies program issues and proposes ways in which to address their concerns
- Maintains positive rapport with internal and external customers
- Understands contract obligations
- Assist in the development of project task plan and standard operating procedures
- Analyzes reports for trends and gives recommendations
- Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
- Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
- Performs other related duties as assigned.
Requirements
What you’ll need- 3+ years of experience in a reimbursement HUB, speciality pharmacy, medial insurance, physician’s office or healthcare setting
- Bachelor’s degree preferred
- Previous 1+ years supervisory experience is required.
- Strong interpersonal skills and attention to detail
- Ability to communicate effectively both orally and in writing
- Ability to manage multiple tasks
- Working knowledge of Microsoft Office
- Provide a climate for motivation and support
- Ability to appropriately delegate tasks
Benefits
Comp & perks- Extensive travel is required (60% travel)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance reviewscoachingproject task planningstandard operating proceduresreport analysis
Soft Skills
interpersonal skillsattention to detaileffective communicationtask managementmotivationdelegation