Training Coordinator

CareMetx, LLC

Training Coordinator managing full life cycle of training initiatives at CareMetx. Designing curriculum, conducting sessions, and assessing training effectiveness while ensuring high standards.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Evaluate individual, and team strengths and weaknesses to identify trends, coaching opportunities, and advise management and client of training needs
Develop classroom handouts, instructional materials, job aids and user manuals related to business and system processes
Direct structured learning experiences and monitor quality results for delivery to management
Deliver team training courses to coincide with corporate initiatives and Core Values
Assess training effectiveness through various methodologies to ensure retention and adoption of taught skills and techniques, into employee work behavior
Evaluate existing ongoing programs to advise as to necessary changes
Partner with the Quality Department to ensure the team maintains the highest levels of performance, quality, and service standards, based upon defined metrics
Co-own with Operations, documentation of trainee performance, at calendar intervals after classroom instruction
Provide compliance updates and refresher training as assessed and needed
Measure, track, and evaluate employee progress through the training curriculum to assess if the individual is ready to perform the needed work
Conduct training sessions via both web-based, and face-to-face learning
Provide employee development through constructive feedback, coaching, training/developing, and applying mentorship techniques
Partner with the Quality Department to identify trends for training and coaching
Conduct training role playing exercises to reinforce proper behavior and performance
Measure success of training through various methodologies such as improved quality scores, reduction in errors on scheduled trips, improvement in employee retention rates
Perform day-to-day project management of current and future training initiatives
Develop instructional material to maintain the highest levels of performance, quality and service, based on defined metrics
Design and create content that aligns with instructional end goals and objectives
Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
Performs other related duties as assigned.

Requirements

What you’ll need

High school diploma or GED required
College degree preferred in Education, or Training (Adult education a plus)
3+ years of leading training in a Customer Service environment
2+ years of experience designing for live classrooms and virtual platforms
History of creating voiceovers and flow diagrams for eLearning, preferred
Candidates with Healthcare reimbursement knowledge, strongly considered
Strong interpersonal communication skills with personalities across teams and various level of stakeholders
Proven experience in designing multiple training events in a corporate setting
Extensive knowledge of instructional design theory and learning principles
Proven ability to master the full training cycle
Good PC and keyboard skills, MS Office Suite fluency
Outstanding presentation and facilitation skills
Administrator-level experience within a Learning Management Systems
Familiarity with Adobe Captivate, a plus
Confidence to work independently to create, but with a team, to execute

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

instructional designtraining developmenttraining evaluationeLearning designclassroom trainingvirtual trainingcoachingmentorshipproject managementtraining cycle mastery

Soft Skills

interpersonal communicationpresentation skillsfacilitation skillsteam collaborationconstructive feedbackadaptabilityproblem-solvingorganizational skillsleadershipperformance assessment

Certifications

high school diplomaGEDcollege degree in Educationcollege degree in TrainingAdult education certification