Vice President, Business Applications
CareMetx, LLC
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Define and execute the enterprise business applications strategy in alignment with CareMetx's broader IT and corporate objectives.
- Serve as a key member of the IT leadership team under SVP, Information Technology, contributing to technology roadmap planning, budget development, and enterprise architecture decisions.
- Build, mentor, and develop a high-performing team of application managers, analysts, and developers.
- Establish and enforce governance frameworks, change management processes, and application lifecycle policies.
- Own the full lifecycle of all business applications including CRM, ERP, HRIS, finance systems, contact center platforms, and operational tooling.
- Lead vendor selection, contract negotiations, and ongoing vendor relationship management.
- Ensure applications are scalable, secure, compliant (HIPAA, SOC 2, etc.), and aligned with industry best practices in healthcare technology.
- Oversee integration architecture between business applications and CareMetx's proprietary hub platform and digital products.
- Drive continuous improvement across application performance, reliability, and user adoption.
- Partner with the PMO and IT Operations teams to deliver projects on time, within scope, and on budget.
- Establish KPIs and SLAs for all business applications and provide regular reporting to executive leadership.
- Manage escalations and serve as the point of accountability for critical application incidents.
- Act as a trusted advisor to senior business leaders, translating complex technology capabilities into business outcomes.
- Collaborate with the Product and Engineering teams to ensure seamless integration between internal systems and client-facing platforms.
- Champion user experience and change management practices that drive adoption and minimize disruption during system transitions.
Requirements
- 12+ years of progressive experience in IT, with at least 5 years in a senior leadership role overseeing business applications or enterprise systems.
- Demonstrated experience managing complex application portfolios in a healthcare, health-tech, or life sciences environment.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Experience with hub services, specialty pharmacy, or patient access technology platforms.
- Experience operating within a private equity-backed, high-growth company environment.
- MBA or advanced degree in a relevant discipline.
- PMP, ITIL, or similar certifications.
- Strong knowledge of CRM (e.g., Salesforce), ERP, HRIS, and contact center platforms.
- Deep understanding of healthcare compliance requirements including HIPAA, HITECH, and data privacy regulations.
- Proven ability to lead cross-functional teams and manage large-scale system implementations and migrations.
- Exceptional communication and executive presence, with the ability to influence and align stakeholders at all levels.
- Familiarity with API integration patterns, data platforms, and cloud-based application architectures (AWS, Azure, or GCP).
Benefits
- Must be flexible on schedule and hours
- Travel may be required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application lifecycle managementCRMERPHRISvendor managementintegration architectureKPI developmentSLA managementAPI integrationcloud-based application architecture
Soft Skills
leadershipmentoringcommunicationinfluencingcollaborationchange managementproblem-solvingstrategic planninguser experience advocacystakeholder alignment
Certifications
PMPITILMBAadvanced degree in relevant discipline