CareMessage

Program Manager – Tribal & Rural Health

CareMessage

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • CareMessage is seeking a strategic and highly experienced Program Manager for Tribal & Rural Health to proactively cultivate and manage relationships in the Tribal and Rural Health Market.
  • This role is pivotal in driving adoption, engagement, acquisition, and retention in an emerging market for CareMessage, directly impacting CareMessage’s ability to achieve health equity at scale.
  • This role will collaborate closely with internal teams, aligning closely with Implementation, Product, and Leadership to deliver measurable outcomes and exceptional customer experiences.
  • This role builds on the expectations of a Customer Success Manager while expanding into strategic account management, combining scaled strategy with 1:1 sales and relationship management.
  • It is ideal for a candidate with high ownership, outcome orientation, and comfort navigating resource-limited, equity-focused organizations. Candidates with direct experience working with Tribal Health organizations and the ability to build trust at multiple levels within complex healthcare networks will thrive in this position.

Requirements

  • 5+ years of experience in Customer Success, Strategic Account Management, or Partner Management in health tech, SaaS, or healthcare.
  • Passion for CareMessage’s mission to improve health equity through patient-centered communication.
  • Direct experience working with Tribal Health organizations and building trust across complex healthcare networks.
  • Strong technical knowledge of EHRs or health system tech solutions.
  • Demonstrated success managing strategic customer accounts and partnerships combining hands-on relationship management with organization-level strategy, adoption, and retention while driving outcomes.
  • Strong knowledge of payer, CIN, PCA, HCCN, and Tribal Health dynamics, as well as healthcare reimbursement and value-based care models.
  • Exceptional communication, relationship-building, and strategic influencing skills.
  • Proven ability to leverage data to inform decision-making and craft impactful customer-facing narratives.
  • Experience collaborating cross-functionally with Sales, Product, and Implementation teams.
  • Comfort with Gainsight, Salesforce, and lifecycle reporting tools.
  • Technical fluency with data workflows, patient segmentation, and platform adoption strategies.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessStrategic Account ManagementPartner ManagementEHRshealth system tech solutionshealthcare reimbursementvalue-based care modelsdata workflowspatient segmentationplatform adoption strategies
Soft skills
relationship-buildingstrategic influencingcommunicationoutcome orientationtrust buildingcollaborationownershipdata-driven decision-makingcustomer engagementcustomer retention