Intake Coordinator

Carelinks ABA

Carelinks ABA Intake Coordinator guiding families through ABA enrollment and explaining services to prospective families. Managing documentation, insurance information, appointments, follow-ups, and handoffs to care coordination.

Posted 8/18/2026full-timeRemote • Iowa • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the intake process for ABA services, including effective communication with families and coordination with care teams. Possesses strong organizational skills and a proactive approach to problem-solving and follow-up.

Highest-signal resume keywords

Intake ManagementABA Services KnowledgeStrong Organizational SkillsProactive Follow-UpClear Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Intake Process ManagementDocumentation TrackingInsurance Payor ExperienceABA ExperienceProblem-Solving

Soft Skills

Relationship BuildingCompassionPersistenceIndependenceAccountability

Tools & Technologies

Communication SystemsTracking Systems

Certifications & Qualifications

Bachelor's Degree in PsychologyBachelor's Degree in Social WorkBachelor's Degree in Counseling

Industry Keywords

Behavioral HealthCustomer ServiceAdmissionsHealthcareFast-Paced Environment

About the role

Key responsibilities & impact

Manage the intake pipeline from initial inquiry through enrollment
Respond quickly to families, prospective clients, and referral sources interested in ABA services
Explain ABA services and the intake process to prospective families
Proactively follow up by phone, text, and email
Maintain a clear next step and follow-up plan for every active intake
Build relationships with families and guide them through the intake process
Collaborate with Operations and Care Coordination teams on eligibility, service needs, and next steps
Coordinate intake and other required appointments
Maintain accurate records of communications, referrals, follow-ups, documentation, and next steps
Prepare, collect, and track intake, consent, and other required forms
Identify stalled intakes, missing information, and barriers, and resolve them
Support families through handoff to Care Coordination and toward the start of services
Own every lead through an outcome
Improve the speed, smoothness, and quality of the intake process
Support the growing company wherever needed

Requirements

What you’ll need

Experience in intake, admissions, recruiting, sales, customer service, healthcare, behavioral health, or another fast-paced, people-facing role preferred
Experience with insurance payors, including commercial insurance and Medicaid, is a plus
Previous ABA experience is strongly preferred
Ability to understand ABA and explain it confidently and accurately to families
Strong organizational skills and ability to track multiple moving pieces
Proactive follow-up and strong sense of urgency
Persistence while maintaining warmth and compassion
Clear, professional communication by phone, text, and email
Problem-solving ability
Ability to work independently and take ownership of responsibilities
Comfort being accountable for results
Ability to learn new systems and technology quickly
Commitment to creating a positive family experience
Bachelor's degree in psychology, social work, counseling, or a related field preferred, but candidates without one are welcome

Benefits

Comp & perks

Salary of $45,000–$65,000 per year