Desktop Support Analyst

Careficient, Inc.

Desktop Support Analyst providing Tier 1 and Tier 2 support for desktop systems and mobile devices in Kansas City, Missouri. Assisting with network infrastructure tasks and ensuring compliance with security policies.

Posted 5/9/2026full-timeKansas City • Kansas, Montana • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Tech Stack

Tools & technologies

AndroidDNSFirewallsiOSLinuxMacOS

About the role

Key responsibilities & impact

Respond to and resolve hardware, software, and network-related issues via phone, email, remote tools, or in person.
Provide Tier 1 and Tier 2 support for desktop systems, mobile devices, and business applications.
Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
Contributes to special projects focused on end-user support.
Support and troubleshoot mobile platforms, including Android and iOS, for email setup, MDM enrollment, and app troubleshooting.
Assist with basic network infrastructure support: unmanaged/managed switches, access points, patch panels, VPN firewalls.
Document issues, resolutions, and procedures in the ticketing system using clear, concise, and professional writing.
Conduct user onboarding and offboarding, including the setup of accounts and equipment.
Ensure compliance with security policies and operational procedures.
Escalate unresolved or complex issues to senior IT staff or specialized teams.

Requirements

What you’ll need

2–4 years of experience in an IT Help Desk or desktop support role
Broad general knowledge of computer technology and applications
Experience supporting Windows OS, Office 365, and Active Directory
Proficiency in supporting Android and iOS devices
Knowledge of basic networking equipment, including switches, firewalls, and access points
Basic understanding of networking concepts: IP addressing, DNS, DHCP, VLANs
Experience with physical network troubleshooting (e.g., patch panels, port mapping)
Experience with VPN setup and reviewing firewall logs for connectivity issues
Strong written communication skills for documentation and user communication
Excellent verbal communication and customer service abilities
Preferred: Associate’s or bachelor’s degree in IT, Computer Science, or equivalent experience and training, preferably with a concentration in Computer Science or a healthcare-related field.
Industry certifications: CompTIA A+, Network+, or Cisco CCNA.
Familiarity with Ubiquiti, Meraki, or similar SMB networking platforms
Experience with mobile device management (MDM) platforms
Exposure to macOS or Linux environments.

Benefits

Comp & perks

Healthcare coverage, including dental and vision
Supportive and collaborative team environment
Hands-on exposure to a broad range of IT systems and infrastructure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows OSOffice 365Active DirectoryAndroid supportiOS supportnetwork troubleshootingVPN setupnetworking conceptsMDM platformsmacOS

Soft Skills

written communicationverbal communicationcustomer service

Certifications

CompTIA A+Network+Cisco CCNA