Careficient, Inc.

Manager

• Serve as a key member of the revenue cycle leadership team to support and execute critical initiatives
• Develop and maintain strong relationships with internal stakeholders, including Finance, Product, Client Success, and Senior Leadership, as well as client leadership teams
• Plan and manage team workload to ensure operational efficiency and service quality
• Act as a subject matter expert for billing-related issues that impact the revenue cycle
• Lead communication across stakeholder groups and provide insights into software-related issues affecting revenue cycle operations
• Participate in initiatives that drive performance improvement and strategic objectives
• Conduct research and ad hoc analysis to support revenue cycle goals
• Monitor and maintain awareness of revenue cycle performance across client accounts
• Cultivate strong client relationships through proactive communication and outreach
• Maintain and enhance Key Performance Indicators (KPIs) used to monitor account performance in real time
• Collaborate with RCM leadership to align department resources with client account performance goals
• Manage and continuously improve the onboarding and offboarding experience for RCM clients
• Assist in resolving client-related issues and concerns in a timely and professional manner

RCM Manager