Careficient, Inc.

Support Engineer

• Respond to and resolve hardware, software, and network-related issues via phone, email, remote tools, or in person.
• Provide Tier 1 and Tier 2 support for desktop systems, mobile devices, and business applications.
• Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
• Contributes to special projects focused on end-user support.
• Support and troubleshoot mobile platforms, including Android and iOS, for email setup, MDM enrollment, and app troubleshooting.
• Assist with basic network infrastructure support: unmanaged/managed switches, access points, patch panels, VPN firewalls.
• Document issues, resolutions, and procedures in the ticketing system using clear, concise, and professional writing.
• Conduct user onboarding and offboarding, including the setup of accounts and equipment.
• Ensure compliance with security policies and operational procedures.
• Escalate unresolved or complex issues to senior IT staff or specialized teams.

Desktop Support Analyst

Database Administrator

• Administer and maintain MS SQL Server across production and development environments.
• Recommend, design, and build out of new database systems cluster and high availability groups.
• Design and implement database solutions integrated with modern data lake storage and analytics platform.
• Automate routine administrative tasks using scripting languages (PowerShell/Python)
• Identify tools and resources to monitor SQL Server activity and provide key statistics and performance measures.
• Analyzes and troubleshoots problems related to SQL Server Environment.
• Maintains SQL Server plans for DR planning and business continuity including backup verification and restore testing.
• Designs and documents database architecture and standards.
• Perform capacity planning and forecasting to meet growing business and data demands.
• Design, recommend and implement appropriate storage to ensure optimum performance and availability of all database servers.
• Provide 24/7 support for critical situations.
• Develops security measures and policies for SQL Server to prevent unauthorized access.
• Protect personal health information (PHI) while fulfilling the above duties and responsibilities.

Senior Database Administrator

Accounts Receivable

• Timely and accurate payment posting within applicable EMRs.
• Review and reconciliation of payments for accuracy.
• Research Accounts Receivable to seek resolution on outstanding balances.
• Coordinate consistently with co-workers to investigate and resolve denied claims and return corrected claims to the insurer quickly.
• Work with representatives of insurance companies (including Medicare and Medicaid) to resolve payment discrepancies.
• Consistent reporting from EMRs and other sources.
• Understanding of accounts receivable and general accounting.
• Provide exceptional customer service to all clients.

Desktop Support Analyst

Senior Database Administrator

RCM AR Specialist