Support Engineer

• Solve client issues. Your primary day-to-day responsibility will be to act as escalation support for Carefeed’s client experience team. Investigate and fix client issues as they arise.
• Design and implement tools and fixes. Build tools to help you and the rest of the Carefeed team detect client issues or prevent them before they arise.
• Assist in onboarding and offboarding clients. Assist in the technical setup of new clients as needed. As with client issues, you’ll be encouraged to develop tooling to automate this.
• Collaborate cross-functionally with clients and Carefeed team members to understand requirements, resolve issues, and deliver high-quality outcomes.
• Contribute to continuous improvement, sharing insights and feedback to strengthen processes, systems, and team collaboration.

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