Client Experience Specialist
Carefeed
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Onboard and Train New Clients
- Provide Ongoing Client Support
- Create and Customize Client Communications
- Digitize and Manage Client Documentation
- Monitor Client Experience and Retention
- Contribute to Client Experience Best Practices
Requirements
- Bachelor’s Degree in a relevant field
- 3+ years of experience in a similar client success, customer service, or technical support role
- Customer-Centric and Self-Motivated
- Tech-Savvy and Detail-Oriented
- Strong Facilitator and Communicator
- Proficient in Key Tools
- Adaptable and Collaborative
- Healthcare and SaaS Experience
Benefits
- Comprehensive medical, dental, and vision plans
- Company-paid holidays and a 401k plan
- Opportunities to grow your career as the company scales
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-centricself-motivatedtech-savvydetail-orientedstrong facilitatorstrong communicatoradaptablecollaborative
Certifications
Bachelor’s Degree