Field Service Manager

Careers at Crown

Field Service Manager leading technicians and customer service operations for Crown Equipment, a global lift truck manufacturer. Driving safety, retention, repair quoting, and new service business in San Antonio.

Posted 8/12/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and training Field Service Technicians while ensuring safety practices and maintaining customer relations. Proficient in preparing service quotes and reports, with a focus on developing new service business.

Highest-signal resume keywords

Field Service ManagementTechnical Repair KnowledgeCustomer RelationsMicrosoft Office SuiteTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service Technician ExperienceDispatcher ExperienceSafety PracticesRepair Quotes PreparationRecord Keeping

Soft Skills

Communication SkillsInterpersonal SkillsMotivational Skills

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Customer RetentionService Personnel DevelopmentLift Truck Operation

About the role

Key responsibilities & impact

Direct, manage, train, motivate, and monitor Field Service Technicians
Ensure safety practices
Review paperwork and timecards
Recruit, interview, develop, and evaluate service personnel
Counsel direct reports
Maintain good customer relations and improve customer retention
Maintain direct contact with current or prospective customers
Resolve complaints
Prepare customer service repair quotes, presentations, and cost reports
Pursue and develop new service business
Administer Company goals and policies
Maintain paper flow, records, and reports

Requirements

What you’ll need

High school diploma
Prior experience as a Field Service Technician
Prior experience as a Dispatcher and/or Supervisor preferred
Strong technical/repair knowledge
Good communication, interpersonal, motivational, and computer skills
Microsoft Office Suite experience
Valid driver's license
Good driving record
Ability to safely operate lift trucks
Legally authorized to work in the United States
No current or future work-authorization sponsorship available

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement
Excellent wage and benefits package for full-time employees