Customer Care Representative

Careers at Crown

Service Customer Care Representative at Crown Equipment Corporation managing service repair requests. Collaborating with sales and service departments to ensure customer satisfaction and equipment maintenance.

Posted 7/29/2026full-timeNew Castle • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and analytical skills while effectively managing service repair requests and inventory control. Proficient in data entry and customer care, ensuring accurate documentation and compliance with service standards.

Highest-signal resume keywords

Service Request ManagementData Entry SkillsInventory ControlCustomer CommunicationAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryInventory ManagementService ReportingWork Order ProcessingRepair Documentation

Soft Skills

Communication SkillsTeam CollaborationCustomer Care

Tools & Technologies

Branch Software

Industry Keywords

Service RepairMaintenance RequestsCompliance IssuesParts OrdersContinuous Improvement

About the role

Key responsibilities & impact

Receive service repair and maintenance requests from customers, to include Sales and Service Department staff, and enter into branch software.
May assign service work to service technicians based on skill level of the technicians and a planned maintenance schedule as determined by Service Manager or Supervisor.
Communicate with sales department and service technicians to relay service request information.
Enter Crown-owned equipment repair information.
Collect and verify that work orders are submitted.
Enter service repair information, including repair description, parts usage, labor hours, and payroll hours.
Communicate with customers regarding customer pay work orders; provide quotes and document repair requirements as necessary.
Verify accuracy and generate invoices for mailing.
Perform cycle counts of equipment inventory and ensure equipment status is correct in branch software.
Work with management to develop and follow an inventory control plan, to ensure minimum accuracy requirements are met.
Monitor clockings, lunches, overtime authorization, and labor hours.
Complete and upload warranty installation reports.
Monitor work in process report and work order completion.
Report any compliance issues to management.
Assist parts department in processing and delivering parts orders to service technicians.
Maintain and update customer and equipment information.
Prepare credit requests and process once approved.
Create and run service reports as requested by management.
Participate in and lead continuous improvement events when possible.
May provide back-up support for parts department.
Perform other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent required.
Good communication, analytic, customer care, and computer/data entry skills.
Ability to work in a team environment.
Per 8-hour shift, must be able to sit 6 hours, stand 1 hour, walk 1 hour, see, talk, and hear.
Must be able to frequently keyboard and use the mouse.
Must be able to occasionally reach below knee level, reach above shoulder level, and climb stairs.
Must be able to occasionally work with arms outstretched and work above chest level.

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement
and much more.