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Service Dispatcher
Careers at CrownService Dispatcher scheduling service repairs and dispatching technicians at Crown Equipment Corporation. Handling service requests and maintaining paperwork for quality service.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills to effectively schedule and dispatch service technicians while managing service requests and paperwork. Proficient in Microsoft Office and capable of multitasking in a fast-paced environment.
Highest-signal resume keywords
Scheduling Service RepairsDispatching Field Service TechniciansMicrosoft Office ProficiencyExcellent Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Request ManagementData EntryReport PreparationMath SkillsTechnical Knowledge
Soft Skills
Excellent Phone SkillsLeadership SkillsAbility to Multitask
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Service Territory FamiliarityField Service CoordinationMaintenance SchedulingVendor Coordination
About the role
Key responsibilities & impact- Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
- Schedule and dispatch planned maintenance to ensure timely completion.
- Receive service requests from customers and coworkers.
- Enter information into the computer.
- Assist with paperwork and prepare reports.
- May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.
Requirements
What you’ll need- Less than 2 years related experience
- High school diploma or equivalent
- Excellent phone skills
- Good communication, organizational, math and computer skills
- Experience with Microsoft Office
- Leadership skills, technical experience and knowledge a plus
- Ability to multitask
- Familiarity with the service territory.
Benefits
Comp & perks- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- and much more.