Customer Care Representative

Careers at Crown

Service Customer Care Rep processing calls and dispatching technicians at Crown. Involves managing records, payroll, and assisting departments with customer care.

Posted 7/15/2026full-timePoway • California • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and communication skills while effectively managing technician dispatch, payroll entry, and service billing. Proficient in multitasking and maintaining accurate records in a fast-paced environment.

Highest-signal resume keywords

Technician DispatchPayroll EntryService BillingMicrosoft Office ExperienceExcellent Phone Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingWork Order CreationRecord MaintenanceParts Processing

Soft Skills

Good CommunicationOrganizational SkillsMultitasking Ability

Certifications & Qualifications

High School Diploma or Equivalent

About the role

Key responsibilities & impact

Process incoming calls from both Crown customers and Service Technicians.
Dispatch technicians.
Enter technician payroll hours.
Process parts and service billing.
Create daily work orders.
Maintain records and files.
Assist other departments as needed.

Requirements

What you’ll need

Less than 2 years related experience.
High school diploma or equivalent.
Excellent phone skills.
Good communication, organizational, math and computer skills.
Experience with Microsoft Office.
Leadership skills, technical experience and knowledge a plus.
Ability to multitask.

Benefits

Comp & perks

Competitive Wages.
Health/Dental/Vision/Prescription Drug Plan with a company contribution to each.
Health Savings Accounts and Flexible Spending Accounts.
401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.
Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings.
Paid Parental Leave.
9 Paid Holidays.
Paid Vacation accrued at a rate based on length of service and position.
Paid Sick Leave.
Birthday Pay for Non-Exempt employees.
Tuition Reimbursement up to $5,250 per calendar year.