Help Desk Technician

Careers at Crown

Help Desk Technician providing technical support for computer software and hardware at Crown Equipment Corporation. Handling routine user questions and supporting manufacturing machines across various operating systems.

Posted 7/15/2026full-timeNew Bremen • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing technical support for software and hardware issues, with a focus on troubleshooting and resolving end user problems. Capable of installing and configuring various operating systems and peripheral devices while ensuring effective communication and interpersonal skills.

Highest-signal resume keywords

Technical SupportWindows Operating SystemsMicrosoft SCCMActive DirectoryCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSoftware InstallationHardware RepairNetwork ConnectivityBusiness Application Software

Soft Skills

Interpersonal Skills

Tools & Technologies

Windows 11Wyse Thin OSOutlook

Certifications & Qualifications

High School Diploma

Industry Keywords

Technical Support ProcessesManufacturing MachinesPeripheral Components

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end user questions and problems.
Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware.
Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers.
Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share.
Provide on-site eyes and hands for remote network and server administrators.

Requirements

What you’ll need

High school diploma or equivalent is required.
One to two years of experience with PC operating systems and business application software systems is preferred.
Must have good communication and interpersonal skills.
Knowledge of Windows 11, Wyse Thin OS, Microsoft SCCM, Outlook, and Active Directory preferred.
Must have a valid driver’s license.

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement
and much more.