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Customer Care Representative
Careers at CrownCustomer Care Representative processing service calls for Crown Equipment Corporation. Involved in dispatching technicians and maintaining records in Rowlett, TX office.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent phone skillsgood communication skillsorganizational skillsmath skillscomputer skillsleadership skillsmultitasking
Tools & Technologies
Microsoft Office
Certifications & Qualifications
high school diploma or equivalent
Industry Keywords
dispatch technicianstechnician payrollparts and service billingdaily work ordersrecord maintenance
About the role
Key responsibilities & impact- Process incoming calls from both Crown customers and Service Technicians
- Dispatch technicians
- Enter technician payroll hours
- Process parts and service billing
- Create daily work orders
- Maintain records and files
- Assist other departments as needed
Requirements
What you’ll need- Less than 2 years related experience
- High school diploma or equivalent
- Excellent phone skills
- Good communication, organizational, math and computer skills
- Experience with Microsoft Office
- Leadership skills, technical experience and knowledge a plus
- Ability to multitask
Benefits
Comp & perks- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement