Inside Sales Support – Customer Experience Representative

Careers at Crown

Inside Sales Support Representative handling customer inquiries via phone, email, and mail. Assisting customers and coordinating with sales personnel at Crown Equipment Corporation in Cincinnati, OH.

Posted 6/19/2026full-timeCincinnati • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer incommoding sales inquiry telephone calls
Provide information by phone, through email or by mail
Pre-qualify customer inquiry and disseminate call information to appropriate sales person or department
Make outbound telephone calls
Log, track, and communicate sales call information
Follow-up on sales leads and record sales results
Participate in training activities locally, in the field, & occasionally at the New Bremen corporate headquarters
Work within various departments within the branch as needed

Requirements

What you’ll need

High school diploma or equivalent
Strong communication, organizational, and time management skills
Strong problem-solving capabilities
Proficient in Microsoft Office
Valid driver's license and good driving record
Completion of background check, drug screen & physical required

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Officesales trackingcustomer inquiry management

Soft Skills

communicationorganizationaltime managementproblem-solving

Certifications

high school diplomavalid driver's license