Customer Care Representative

Careers at Crown

Customer Care Representative handling incoming calls for Crown Equipment, a global lift truck manufacturer. Dispatching technicians, processing payroll and service billing, and maintaining records.

Posted 6/15/2026full-timeCharleston • Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Process incoming calls from both Crown customers and Service Technicians
Dispatch technicians
Enter technician payroll hours
Process parts and service billing
Create daily work orders
Maintain records and files
Assist other departments as needed

Requirements

What you’ll need

Less than 2 years related experience
High school diploma or equivalent
Excellent phone skills
Good communication, organizational, math and computer skills
Experience with Microsoft Office
Leadership skills, technical experience and knowledge a plus
Ability to multitask

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement
and much more.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

dispatchingpayroll processingbillingwork order creationrecord maintenancedata entry

Soft Skills

phone skillscommunicationorganizational skillsmath skillsmultitaskingleadership skills

Certifications

high school diploma