Parts Customer Care Representative

Careers at Crown

Parts Customer Care Rep at Crown Equipment Corporation handling parts inquiries and orders while supporting customer satisfaction in the lift truck industry.

Posted 6/15/2026full-timePlainfield • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer and process incoming parts calls from customers and service technicians
Pull orders, receive and put up stock
Order parts and develop relationships with Crown factory and outside vendors
Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests
Maintain direct contact with current and prospective customers
Prepare customer quotes
Process paperwork
Inventory control to include cycle counts of stockroom, vans and customer consignments

Requirements

What you’ll need

High school diploma or equivalent
Valid driver's license and good driving record
Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
Parts or inventory control experience and lift truck industry experience preferred
Ability to work in a team environment

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement
much more

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

inventory controlparts orderingcustomer quotescycle countsstock management

Soft Skills

verbal communicationwritten communicationinterpersonal skillsorganizational skillsnumerical perceptionteamwork

Certifications

high school diplomavalid driver's license