Field Service Manager

Careers at Crown

Manage and train Field Service Technicians for Crown Equipment Corporation, overseeing safety practices and customer relations. Responsible for recruiting and developing service personnel in service business.

Posted 6/5/2026full-timeHenderson • Nevada • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Direct, manage, train, motivate, and monitor job performance of Field Service Technicians.
Ensure safety practices.
Review paperwork and timecards.
Recruit, interview, develop, and evaluate service personnel.
Counsel direct reports.
Maintain good customer relations and improve customer retention.
Maintain direct contact with current or prospective customers.
Resolve complaints.
Prepare customer service repair quotes, presentations, cost reports, etc.
Pursue and develop new service business.
Administer Company goals and policies.
Maintain paper flow, records, and reports.

Requirements

What you’ll need

High school diploma
prior experience as a Field Service Technician
Prior experience as a Dispatcher and/or Supervisor preferred
Strong technical/repair knowledge
Good communication, interpersonal, motivational, and computer skills with Microsoft Office Suite experience
Valid driver’s license
good driving record
ability to safely operate lift trucks
Work Authorization: Crown will only employ those who are legally authorized to work in the United States.

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement
and much more.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical knowledgerepair knowledgecustomer servicepaperwork managementtimecard reviewservice business developmentcost reportinglift truck operation

Soft Skills

communicationinterpersonal skillsmotivational skillstrainingmanagementcustomer relationsproblem resolution

Certifications

high school diplomavalid driver's license