Careers at Crown

Helpdesk Technician

Careers at Crown

full-time

Posted on:

Location Type: Office

Location: New Bremen • Ohio • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Linux

About the role

  • Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end user questions and problems.
  • Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware.
  • Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers.
  • Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share.
  • Provide on-site eyes and hands for remote network and server administrators.

Requirements

  • High school diploma or equivalent is required.
  • Must have good communication and interpersonal skills.
  • Valid driver's license and reliable transportation.
  • Associate or Bachelor’s degree in Computer Science or similar technical field of study (preferred).
  • Strong documentation skills (preferred).
  • Familiarity with the fundamental principles of Information Technology Infrastructure Library (ITIL) (preferred).
  • One to two years of experience with PC operating systems and business application software systems (preferred).
  • Knowledge of Windows 7, 8, 10, & 11, Wyse Thin OS, Microsoft SCCM, Outlook, and Active Directory (preferred).
  • Work Authorization: Crown will only employ those who are legally authorized to work in the United States; no sponsorship provided; individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire.
  • This is a fully on-site role at Crown's New Bremen, OH location.
Benefits
  • Health/Dental/Vision/Prescription Drug Plan
  • Flexible Benefits Plan
  • 401K Retirement Savings Plan
  • Life and Disability Benefits
  • Paid Parental Leave
  • Paid Holidays
  • Paid Vacation
  • Tuition Reimbursement
  • and much more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supporttroubleshootinghardware repairsoftware applicationsoperating systemsnetwork connectivitydocumentationITIL principlesbusiness application softwarePC operating systems
Soft skills
communication skillsinterpersonal skills
Certifications
high school diplomaAssociate degreeBachelor’s degree