Customer Support

• Provide solutions via phone and e-mail to inquiries regarding parts and distribution to Company Dealer Network.
• Utilize multiple software programs to resolve inquiries.
• Work on special field/market research projects, including Aftermarket Business Development.
• Train and educate branches in software use as well as general education of the parts ordering and distribution process.
• Assist in maintaining the non-oem truck resource of parts and service manuals.
• Support the development of a comprehensive knowledge base covering parts and technical documentation.

Aftermarket Support Representative – Parts

Aftermarket Support Representative – Service