Aftermarket Support Representative – Service
Careers at Crown
full-time
Posted on:
Location Type: Office
Location: New Bremen • Ohio • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Primary resource to investigate Dealer inquiries related to warranty and customer issues.
- Evaluate information to provide solutions that behold the best interest of the customer and company.
- Support company Retail Network to best serve customers by adhering to company policy and procedures.
- Communicate with internal departments to provide solutions for customers.
- Research and respond to order related requests from the Retail Network regarding truck parts.
- Communicate with Distribution Center and Logistics to inform customer of shipping dates, order status, order expediting, and shipping issue resolution.
- Work on special field/market research projects, including parts marketing and development per direction from department managers.
- Train and educate branches in software use and updates, as well as general education of the warranty process, parts ordering, and distribution process.
- May assist District Managers in efforts to discover business opportunities by conducting market research and documenting results.
- Assist District Managers and Fleet Account Managers with providing customer service for their accounts, including warranty, parts support, product issues, and yearly reports.
- May provide feedback to management on issues related to service inquiries to improve the product.
- Travel with District Managers to Dealer Network locations to provide corporate service support. Visits may include discussing product issues and opportunities, and marketing/selling of Parts Marketing Programs. May also visit major accounts with assigned Fleet Account Managers to assist with customer issues.
Requirements
- 2-4 years related experience
- High school diploma or equivalent
- Occasional travel (0-5%)
- Occasional overnight stays (0-5%)
- Associate or Bachelor’s degree in Business, Communication, or Engineering or six years in job-related experience (preferred)
- Four years Customer Service experience (preferred)
- Intermediate computer skills (preferred).
Benefits
- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicemarket researchwarranty processparts orderingdistribution processorder status trackingshipping issue resolutionparts marketingdata evaluationsolution development
Soft skills
communicationproblem-solvingtrainingteam collaborationcustomer focusorganizational skillsinterpersonal skillsfeedback provisionadaptabilityattention to detail