Virtual Assistant – Part-time

Career Hire5

Virtual Assistant handling admin responsibilities for JoJo Tea, a specialty US-based tea company. Managing multiple inboxes and customer inquiries while ensuring smooth operations and planning.

Posted 4/24/2026part-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor and triage ~10 shared and team email inboxes (orders, purchasing, accounting, retail, reservations, and team members)
Catch and route customer order requests so nothing slips through the cracks
Respond to customer and wholesale inquiries in a professional, brand-aligned tone
Flag urgent or high-priority matters to the founder or relevant team member
Keep inboxes organized (labels, follow-ups, escalations) so the team always knows the state of play
Help gather insights from customer emails — patterns in what's being ordered, when, and by whom — to inform planning and marketing

Requirements

What you’ll need

Excellent written English (clear, warm, professional tone)
Prior experience supporting a small business or founder
Highly organized and responsive — quick turnaround on customer-facing emails
Strong attention to detail — you treat a missed email like a missed customer
Comfortable juggling multiple inboxes simultaneously without losing threads
Comfortable with standard tools (email, spreadsheets, messaging apps)

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

excellent written Englishhighly organizedresponsivestrong attention to detailability to juggle multiple inboxes