Customer Service Representative
Career China Newsletter
part-time
Posted on:
Location Type: Remote
Location: District of Columbia • Washington • United States
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About the role
- Assist residents with scheduling vaccination appointments, reviewing available options and services to ensure the resident is knowledgeable and properly prepared for their appointment;
- Resolve issues and concerns related to appointments and eligibility requirements. Consult with senior peers on more complex issues to resolve concerns. Follows escalation procedures to ensure complex support issues are resolved;
- Expertly handle large volumes of inbound/outbound calls professionally and in a timely manner;
- Effectively follow call center scripts when asked difficult questions or providing consumers with detailed information;
- Ability to navigate between multiple screens in order to provide accurate information to consumers;
- Collect and analyze consumer information and inquiries while, maintaining accurate call logs and records of calls;
- May assist less experienced peers;
- Maintain and improve quality results by adhering to standards and guidelines;
Requirements
- Call Center Experience (preferred)
- Personal Laptop or Desktop Computer
- Strong Internet Service from a reliable Internet Service Provider (Direct Ethernet Connection)
- Ability to adapt quickly in a high-energy, fast-paced, ever changing environment
- Basic computer skills, keyboarding – accurate typing and Microsoft Office skills
- Attention to details
- Active listening skills, providing exceptional customer service
- Professional demeanor and excellent phone etiquette
- Excellent written communications and organizational skills
- Exceptional verbal communication and interpersonal skills
- Ability to manage multiple priorities and function as a team player
- Able to take constructive criticism and flexible with coaching
- Professionally exercises discretion and independent judgment in day-to-day work
- High school graduate or GED equivalent
- Successful candidates may be required to pass skills assessment tests
- Must pass background check
- Bi-lingual candidates (a plus)
Benefits
- Health insurance
- Flexible work arrangements
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center experiencebasic computer skillskeyboard skillsMicrosoft Office skillsdata analysiscall loggingappointment scheduling
Soft Skills
active listeningcustomer serviceprofessional demeanorphone etiquettewritten communicationorganizational skillsverbal communicationinterpersonal skillsability to manage multiple prioritiesadaptability
Certifications
high school diplomaGED equivalent