CareDx, Inc.

Systems Engineer

• Implement and configure CareDx and third-party LIS/LIMS platforms (e.g., mTilda, HistoTrac, Soft HLA)
• Deploy and maintain HL7 interfaces, including setup, custom filtering, and troubleshooting.
• Troubleshoot application and interface issues related to operating systems (Windows 10/11), databases (SQL Server, Oracle), and VPN connectivity.
• Assist in the planning and execution of software deployments, updates, and user training during go-live phases and beyond.
• Participate in remote support, connectivity configuration (e.g., VPN, RDP), and system performance monitoring.
• Develop and optimize SQL queries and routines for system data extraction, performance tuning, and validation.
• Create and maintain customized clinical and operational reports using SAP Crystal Reports.
• Act as a key technical resource to internal teams and external clients throughout implementation and support phases.
• Provide post-deployment technical support with a strong emphasis on customer service and timely issue resolution.
• Maintain thorough documentation of system configurations, workflows, support protocols, and troubleshooting logs.
• Work independently and collaboratively with product, development, and clinical teams to improve system performance and user experience.

Implementation & Support Systems Engineer

QA Engineer

• Define and execute comprehensive test strategies aligned with product risk, regulatory requirements, and business priorities.
• Develop detailed test plans, test scenarios, and test cases based on requirements, user stories, and acceptance criteria.
• Identify high‑risk areas and apply risk‑based testing to ensure critical workflows receive appropriate coverage.
• Establish and track quality metrics such as defect trends, test execution progress, and escaped defects to inform team and leadership decisions.
• Partner with cross‑functional teams to promote quality as a shared responsibility throughout the SDLC.
• Perform thorough functional, regression, integration, and system testing across web‑based applications.
• Execute end‑to‑end workflow testing, validating real‑world user scenarios and complex business logic.
• Conduct exploratory testing to uncover edge cases, usability issues, and defects not easily captured by scripted tests.
• Validate data accuracy, system behavior, and error handling across multiple environments.
• Write clear, high‑quality defect reports with business impact, reproduction steps, and expected vs. actual results.
• Maintain test traceability to requirements and compliance standards, supporting audits with clear, reliable documentation.
• Collaborate with DevOps and engineering teams to ensure test environments and test data support effective manual validation.
• Support release readiness by validating critical workflows, contributing to go/no‑go decisions, and performing production or post‑release validation as needed.
• Identify high‑value manual regression scenarios suitable for automation.
• Apply and extend existing automation tools, frameworks, and patterns used by the team.
• Design, implement, and maintain automated tests (UI, API, or integration), focusing on reliability, maintainability, and long‑term value.
• Partner with engineering and quality peers to ensure new features are testable and automation‑ready.
• Use automation to complement manual and exploratory testing, ensuring thoughtful coverage of high‑risk and complex scenarios.
• Collaborate with Product Owners, Business Analysts, and Developers to ensure clear acceptance criteria, testable requirements, and automation-ready stories.
• Participate early in requirements, design, and code reviews, advocating for quality by design.
• Mentor team members in modern testing practices, helping engineers adopt unit/integration testing and contributing to a shift-left culture.
• Foster a culture of continuous improvement, accountability, and shared ownership of product quality.

Senior Software Quality Engineer

IT Support

• Lead and mentor the IT Support team, fostering a collaborative environment and ensuring high-quality technical support.
• Work with vendors for licensing and contracts management.
• Provide laboratory, office, and remote users technical support via remote tools, phone, email and chat.
• Develop and implement IT policies and best practice guides to enhance service delivery.
• Consistently strive to provide the ultimate client experience by being responsive and empathetic to users’ IT issues.
• Prioritize, schedule, and resolve service desk incidents and requests in a timely and efficient manner.
• Provide support for account and group administration of on-premise and cloud-based applications.
• Diagnose and resolve hardware and software issues, guiding staff through steps.
• Testing and documentation of new solutions and processes to continually improve IT services and support.
• Ability to train end users on IT applications and systems as needed.
• Provide support on lab systems, label printers, copiers, and other electronics as needed.
• Participate in evaluations of new software, hardware, and tools.
• Assist with strategic initiatives providing input into IT processes, procedures, and service level development.
• Participate in decisions regarding downtime impact on users through accurate communication, planning of scheduled downtime, and quick problem resolution.
• Creation of knowledgebase articles and documentation as required.
• All other duties as assigned by management.

Implementation & Support Systems Engineer

Senior Software Quality Engineer

IT Support Manager