Account Management Director – DME

CareCentrix

Account Management Director leading DME health plan client portfolios for CareCentrix. Managing complex partnerships and client objectives to drive retention and growth strategy.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesLead💰 $130,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Own strategic leadership for a focused portfolio of accounts, establishing a multi year vision and success metrics that drive retention, upsell, and growth in alignment with client and company objectives.
Serve as the primary executive advisor for assigned accounts, cultivating trusted, C suite level relationships that support long term retention, expansion, and partnership growth.
Apply client business models, contractual agreements, and financial models to proactively identify strategic risks, growth opportunities, and value creation initiatives.
Create and manage account planning that supports growth, communicates value, and guides renewals, pricing, and expansion.
Leverage advanced financial modeling, performance analytics, and market insights to assess profitability and optimize value for both the client and organization.
Provide strategic governance over account execution, ensuring cross functional teams deliver outcomes aligned with client commitments and contractual agreements.
Act as executive sponsor for client initiatives, guiding scope, priorities, and outcomes while influencing senior leaders across operations, clinical, product, and technology.
Lead high impact negotiations, escalations, and risk mitigation efforts, defining resolution strategies that protect organizational relationships, external partnerships, and long term client trust.
Translate client strategy into organizational internal priorities, aligning leadership teams to coordinated execution and accountability.
Lead and facilitate executive level client JOCs and forums, including strategic planning sessions, governance reviews, and organizational business reviews
Analyze market trends and performance issues to deliver insights that inform client strategy and business decisions.
Manages implementation efforts by coordinating across internal and external stakeholders, tracking deliverables, and escalating risks.
Provides mentorship to Lead and Senior Account Managers by setting best practices, advancing strategic and financial capabilities, and influencing Account Management standards.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
8+ years of healthcare industry experience, with specific exposure to managed care, health plan operations.
Experience with DME (Durable Medical Equipment) and or Network Management
Experience with complex client integration and implementation.
Demonstrated success leading complex health plans or managed care client accounts, with accountability for performance, retention, and growth.
Proficient in Microsoft Excel and PowerPoint;
Experience with CRM tools.
Strong data governance capabilities, with the ability to ensure data accuracy, consistency, and accessibility to support informed decision making, client satisfaction, and operational efficiency
Proven ability to influence outcomes at the executive level, both internally and externally, through strong credibility, judgment, and partnership
Advanced financial acumen, including experience with managing P&L, margin analysis, contract economics, and commercial performance management within a managed care or healthcare services environment
Ability to apply sound financial judgment with a clear commercial focus to drive operational excellence and strategic alignment
Executive level communication and facilitation skills, with experience leading high stakes discussions, presentations, and negotiations
Demonstrated leadership presence as a senior individual contributor, including experience mentoring, coaching, and influencing peers and cross functional partners.

Benefits

Comp & perks

Medical
Dental
Vision
401(k) with company match
HSA employer contributions
Dependent Care FSA employer contribution
Paid Time Off
Personal/Sick Time
Paid Parental Leave
and more.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial modelingperformance analyticsdata governanceP&L managementmargin analysiscontract economicscommercial performance managementclient integrationimplementation managementstrategic planning

Soft Skills

strategic leadershipexecutive communicationinfluencementorshipnegotiationrelationship buildingaccountabilityjudgmentfacilitationcollaboration

Certifications

Bachelor's degree