Operations – Customer Support
CARE
full-time
Posted on:
Location Type: Hybrid
Location: Zürich • 🇨🇭 Switzerland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for payment transactions, including timely processing
- Support with monthly closings and general financial tasks
- Handling expense claims, including proper documentation
- Assist in the organization and administration of the employee lifecycle (onboarding, offboarding, contract changes, etc.)
- Preparation of monthly payroll runs for all employees
- Maintenance and monitoring of the time-tracking system
- Processing vacation requests, sick notifications, and other administrative HR matters
- Support in implementing and ensuring compliance with internal HR policies and processes
- Customer support and advisory via email, Intercom, and phone
- Identify automation opportunities for recurring customer inquiries
Requirements
- German and English, written and spoken
- French is an advantage
- Completed commercial apprenticeship (KV) or a similar qualification
- Work experience in administrative or support office roles is an advantage, particularly in HR, accounting (Abacus), or customer service
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- Good communication skills, both written and verbal
- Independent working style as well as the ability to work in a team
- Positive attitude, proactive approach, and willingness to take on new challenges
Benefits
- Become part of a forward-thinking company in the healthtech sector
- Flat hierarchy and a young, dynamic team
- Close collaboration with experienced entrepreneurs — learn directly from the best
- Challenging and varied tasks
- Flexible working hours and remote work days
- Modern workplace with a rooftop terrace and 360-degree view, just 5 minutes from Winterthur train station
- Free access to state-of-the-art preventive medicine — directly within the company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payment transactionsmonthly closingsexpense claimspayroll processingtime-tracking systemHR policies compliancecustomer supportautomation opportunities
Soft skills
organizational skillscommunication skillsindependent workingteamworkpositive attitudeproactive approachability to manage multiple tasks
Certifications
commercial apprenticeship (KV)