Medical Office Assistant, Bilingual
Care New England
full-time
Posted on:
Location Type: Office
Location: Providence • Rhode Island • United States
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About the role
- Greet visitors, schedule appointments, respond to telephone callers and take messages.
- Collect demographic data, verify insurance coverage, amount of outstanding deductible, and collect fees as appropriate.
- Interact with Access/Intake staff to facilitate the pre-admission process.
- Enter and confirm all demographic and insurance information.
- Determine and collect deductibles and co-pay, as appropriate.
- Respond to incoming telephone calls from outside agencies, insurance companies, staff and consumers.
- Refer to the appropriate staff member, service component or community resource.
- Assist and retrieve all documents in a timely fashion so the client can be seen for their access appointment.
- Cover for lunches at main reception and for staff sick and vacation time.
- Other duties as assigned.
Requirements
- High school diploma (or GED) required.
- Business background and two years experience with third party reimbursement; or equivalent combination of education and experience required.
- Must be able to multitask and work in an extremely busy environment.
- Must also possess great typing skills, spelling, and grammar.
- Excellent communication and customer service skills required.
- General computer experience also required.
- Bilingual Spanish required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
typing skillsspellinggrammardemographic data collectioninsurance verificationthird party reimbursementmultitaskingcustomer service
Soft Skills
communicationinterpersonal skillsorganizational skills
Certifications
high school diplomaGED