Renewal Operations Analyst
Emburse
Community Engagement Operations Analyst
Care Access
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Project and Priority Tracking – Own the leadership priority tracker; translate team leadership priorities into tasks, owners, and dates; capture decisions and follow-ups from leadership cadences; publish weekly status notes
- Leadership Cadence, Notes, and Communication – Run end-to-end meeting operations for leadership: build and sequence agendas, pre-read packets, and briefing one-pagers; drive calendar orchestration across time zones; capture decisions and risks; send crisp action summaries within 24 hours; draft internal announcements and updates for team leadership
- Knowledge & Document Management – Maintain leadership folders, templates, and SOPs; version decks; keep a current “leadership briefing kit” (bios, org charts, current KPIs, talking points)
- Issue Triage & Stakeholder Routing – Triage inbound in Slack and email support channels; act as gatekeeper for leadership by routing requests, clarifying asks, and booking only what aligns to top priorities; log and track to closure
- Build source-of-truth slides and data for Monthly and Quarterly Business & Operational Reviews; coordinate inputs and chase owners; run version control and final QA
- Help organize logistics and track details for community events, staffing plans, and team capacity
- Assist with onboarding tasks for new full-time and temporary staff
- Vendor/partner coordination: schedule, capture next steps, and route to the right internal owner
- Facilitate organization of team-building activities, including virtual events, milestone celebrations, or wellness check-ins
- Assist with collecting feedback from the team via survey or interviews to improve operations
Requirements
- Strong organizational and time management skills
- Clear written and verbal communication abilities
- Attention to detail and high level of follow through
- Ability to manage multiple tasks at once and prioritize effectively
- Proficiency in Microsoft Office Suite
- Comfort using remote collaboration tools such as Slack, Teams and Monday.com
- Experience with AI tools and technologies is highly desirable
- A positive and adaptable attitude
- Professionalism, responsiveness and ability to maintain confidentiality
- Bachelor’s degree required
- Internship, academic, or volunteer experience in operations, administration, event coordination or logistics is preferred
- This role requires the ability to use keyboards and other computer equipment
- This role requires up to 20% travel
