Bilingual Patient Service Specialist, Spanish/English

Cardiovascular Associates of America - CVAUSA

Remote Patient Service Specialist ensuring positive patient experiences for a cardiology practice. Collaborates with team to schedule appointments and assist patients in a healthcare environment.

Posted 5/13/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $18 - $19 per hourWebsite

About the role

Key responsibilities & impact

The Patient Service Specialist plays a vital role in ensuring a positive experience for patients within a healthcare setting
Answer inbound calls and schedule office appointments and answer questions for new and established patients
Engage in active listening with callers, confirming or clarifying information and diffusing anxiety, as needed
Utilize software, databases, scripts, and tools as directed in formal training and regular coaching
Route calls to the appropriate personnel, as needed
Coordinate hospital consults with practice offices
Build professional relationships with patients and other call center team members based on trust and reliability
Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service
Make recommendations for appointment times, providers, and locations that may better suit patient needs
Learn about recent technologies and workflows
Other related duties, as assigned

Requirements

What you’ll need

Bilingual in Spanish and English
Prefer healthcare focused call center experience or call center professionals accustomed to delivering a great caller experience in a high-volume setting
Prefer medical office staff accustomed to a fast-paced office where they made patient appointments and multi-task in a large office or high-volume setting
Should feel confident in their ability once trained to take 100+ calls per day
Familiarity with medical terminology is extremely helpful for effective communication with patients and healthcare providers
Strong organizational skills with the ability to manage multiple tasks efficiently
Excellent people skills to foster positive relationships with patients and team members
Proficient in using office equipment and software related to medical administrative support
Athena appointment software knowledge a plus
Must have High-Speed Internet service connected to a modem
Candidates must provide proof of internet speed
They will need to have their own desk, chair

Benefits

Comp & perks

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

bilingualmedical terminologycall center experienceappointment schedulingcustomer servicemulti-taskinghigh-volume call handlingoffice equipment proficiencysoftware utilizationdata entry

Soft Skills

active listeningorganizational skillspeople skillsrelationship buildingtrustworthinessreliabilitycommunicationproblem-solvingadaptabilitystress management