Senior Representative, Customer Order Management – Bilingual Spanish

Cardinal Health

Bilingual Spanish customer order representative managing healthcare customer accounts for Cardinal Health, a pharmaceutical and medical products distributor. Resolving orders, complaints, billing, returns, and post-sales issues.

Posted 8/4/2026full-timeRemote • Illinois, Texas • 🇺🇸 United StatesSenior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and operational efficiency, with a strong ability to analyze account histories and resolve complex issues. Proficient in managing customer account activities and collaborating with cross-functional teams to enhance service levels and support process improvements.

Highest-signal resume keywords

Customer Service ExcellenceProblem Resolution SkillsBilingual Spanish CapabilityOperational Efficiency ImprovementTechnical Assistance Provision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order FulfillmentProduct Change RequestsInvoicing ServicesData AnalysisComplaint ManagementInventory ManagementCost ControlProfitability AnalysisCustomer Feedback ReviewTechnical Knowledge

Soft Skills

Communication SkillsRelationship BuildingIndependent Problem SolvingTeam GuidanceCustomer Relationship Management

Tools & Technologies

Point-of-Sale SystemsWebsite Ordering Systems

Certifications & Qualifications

High School DiplomaGEDTechnical Certification

Industry Keywords

Supply ChainFinanceOperationsMarketingCommercial Stakeholders

About the role

Key responsibilities & impact

Provide outstanding customer service and support improvements in operational execution to achieve and exceed service levels
Manage customer account activity, including order fulfillment, backorders/substitutes, product change requests, new/lost business submissions, and customer questions or issues
Provide outsourced invoicing, reimbursement, and related services while acting as a liaison for problem-solving, research, and dispute resolution
Collect and review customer feedback, complaints, recalls, and product returns with Quality and Regulatory teams
Identify customer trends and challenges/opportunities and develop alternatives to support business and operational efficiency
Support process improvement initiatives involving inventory levels, suppliers, operational performance, cost control, profitability, and customer service
Build relationships with Supply Chain, Finance, Operations, Marketing, and Commercial stakeholders
Communicate with customers about needs, questions, concerns, and equipment troubleshooting
Manage cases involving reporting, backorders, complaints, and pricing; process product complaint and incident reports
Analyze account histories and coordinate internal resources to resolve customer needs
Investigate and report anomalies and discrepancies in point-of-sale systems, website ordering, and customer complaints
Redirect customers to applicable in-house resources and support post-sales issue resolution

Requirements

What you’ll need

3–6 years of experience preferred
High School Diploma, GED, or technical certification in a related field, or equivalent experience preferred
Bilingual Spanish capability
In-depth knowledge in a technical or specialty area
Advanced skills to resolve complex problems independently
Ability to work independently within established procedures
Ability to provide general guidance or technical assistance to less experienced team members

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs