Account Manager

• Evaluate and analyze customer device collection trends to execute strategies to maximize customer engagement and collection compliance
• Own customer implementations and ensure seamless rollout through coordination with cross-functional and external teams
• Provide in-service training and education to hospital staff across multiple shifts, addressing program performance, opportunities and program benefits
• Assist the Business Development Representative by identifying growth opportunities and collaborating to expand account penetration to maximize value for customers
• Build consultative, positive working relationships with external business partners
• Gather data and participate in developing presentations relative to customer reprocessing program performance
• Act as a single point of contact and proactively work to resolve customer or service-related concerns to drive program success
• Maintain knowledge of the current industry and competitive landscape including, GPOs, healthcare economics, competitors and competitive products etc.

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