Evaluate and analyze customer device collection trends to execute strategies to maximize customer engagement and collection compliance
Own customer implementations and ensure seamless rollout through coordination with cross-functional and external teams
Provide in-service training and education to hospital staff across multiple shifts, addressing program performance, opportunities and program benefits
Assist the Business Development Representative by identifying growth opportunities and collaborating to expand account penetration to maximize value for customers
Build consultative, positive working relationships with external business partners
Gather data and participate in developing presentations relative to customer reprocessing program performance
Act as a single point of contact and proactively work to resolve customer or service-related concerns to drive program success
Maintain knowledge of the current industry and competitive landscape including, GPOs, healthcare economics, competitors and competitive products etc.
Requirements
Bachelor's degree or relevant work experience preferred
0-2 years in a consultative environment role such as sales, customer service or marketing preferred
Excellent phone, written, and in-person communication skills
Customer-focused and results-driven
Strong work ethic and eagerness to develop and grow skills
Ability to assess, analyze and utilize good decision-making skills to problem solve
Proficiency with Microsoft Office
A valid driver's license issued in one of the 50 States with a clean driving record
Ability to travel domestically and within region often involving overnight stays and stays up to one week in duration
Customer/Vendor credentialing is required (this may include vaccinations).
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscustomer engagement strategiespresentation developmentproblem solvingconsultative selling
Soft skills
communication skillscustomer-focusedresults-drivenstrong work ethiceagerness to develop