Senior Customer Service Representative, Bilingual

Cardinal Health

Senior Bilingual Customer Service Representative providing exceptional service and managing diverse client accounts for Cardinal Health. Collaborating across teams to support operational excellence in healthcare services.

Posted 6/16/2026full-timeDorval • 🇨🇦 CanadaSeniorWebsite

About the role

Key responsibilities & impact

Provides exceptional customer service and supports improvements in operational execution
Manages client accounts
Provides outsourced services to clients related to billing, refunds, and other services
Collects and reviews customer feedback and complaints
Identifies customer trends and challenges and opportunities
Supports process improvement initiatives
Builds strong relationships with business stakeholders
Communicates with customers regarding their needs, questions, and concerns
Manages cases related to reporting, pending orders, and customer claims

Requirements

What you’ll need

Excellent verbal and written communication skills in English and French
3 to 6 years of customer service experience
Strong computer skills and comfortable using a variety of software applications
Willingness to learn new software; experience with SAP or Salesforce is an asset
Detail-oriented with strong interpersonal skills
Proven ability to multitask and solve problems in a fast-paced environment
High school diploma, GED, or equivalent work experience

Benefits

Comp & perks

Exceptional customer service
Improvements in operational execution
Support for general sales

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experienceprocess improvementmultitaskingproblem solving

Soft Skills

verbal communicationwritten communicationinterpersonal skillsdetail-oriented

Certifications

high school diplomaGED