Senior Analyst, IT Client Services

Cardinal Health

IT Client Services Analyst providing Tier 1-3 support for software and hardware issues. Collaborating with technology teams to resolve technical incidents and ensure effective operations.

Posted 6/12/2026full-timeOverland Park • Kansas, Montana • 🇺🇸 United StatesSenior💰 $27 - $39 per hourWebsite

Tech Stack

Tools & technologies

AndroidAWSCitrixTCP/IP

About the role

Key responsibilities & impact

Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
Diagnose and resolve unique problems with hardware, software and operating systems; determine the source of problems and classify their level, priority and nature.
Configure, deploy, maintain, troubleshoot, inventory and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
Installs/removes/configures hardware and software.
Address user tickets within documented service levels
Diagnose and troubleshoot technical issues, including account setup and network configuration
Provide prompt and accurate feedback to clients and follow up with clients to ensure their systems are functional
Ability to work independently or via a team collaboration process.
Experience providing support via in-person, phone, or remote methods.
Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
Partners with end users to correlate business requirements to technology solutions (strong business acumen).
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to appropriate internal teams
Individual will have a primary support role. This includes after hour and weekend support as needed.
Periodic travel to support business initiatives is required.

Requirements

What you’ll need

Two-year degree in related field or equivalent work experience, preferred
2+ years’ experience in related field, preferred
Experience supporting multi-platform environments including the following: Windows10, Windows 11, Citrix Environment, Microsoft W365, AWS desktops, Android, SOTI, preferred
Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting, preferred
Working knowledge of hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based security methodologies, preferred
Working knowledge of configuration and troubleshooting of warehouse technologies such as laser printers, Zebra printers, wearable/handheld terminals, and IWD/RF scanners, preferred
Understanding of basic network topology, Ethernet, Wireless and TCP/IP protocol.
Proactive, innovative, and creative in meeting customer and enterprise needs.
Strong analytical, problem solving, organizational, and planning skills.
Understanding of project management theory and team dynamics.
Work well both independently and as a member of a high-performing team.
Excellent verbal and written communication skills.
Experience in a warehouse environment, preferred.

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

hardware troubleshootingsoftware troubleshootingoperating systemsnetwork configurationserver interactiondiagnosticsWindows 10Windows 11CitrixMicrosoft W365

Soft Skills

customer serviceproblem solvingorganizational skillsplanning skillsanalytical skillsinterpersonal skillsindependent workteam collaborationcommunication skillsbusiness acumen