Senior Engineer, IT Client Services

Cardinal Health

Senior Engineer managing IT Client Services for Cardinal Health. Collaborating on engineering and technology solutions for improved client services.

Posted 5/1/2026full-timeRemote • Ohio • 🇺🇸 United StatesSenior💰 $87,700 - $145,350 per yearWebsite

About the role

Key responsibilities & impact

Champion Cardinal Health Client Engineering and Modern Workplaces
Demonstrates advanced knowledge of automation and scripting methodologies within area of technology concentration
Designs, implements, and coordinates Cardinal Health M&A processes
Scope out and design future state of Client Engineering space
Work closely with leadership and technical leads on implementing new solutions in Client Engineering
Demonstrates knowledge of business processes, systems engineering, operations research, and engineering aspects
Demonstrates knowledge of technology concentration implemented within a large-scale enterprise environment
Analyze system operating efficiencies, capacity and recommends measures to improve performance and cost effectiveness
Lead onboarding of new technologies; lead RFPs and POCs of technical solutions in Client Engineering space.
Focus on Solution Development for Client Engineering space; seek out issues and work with adjoining technical teams on solutions.
Lead stakeholder calls with supporting teams (Service Center, Tier 2, Networking, etc)
Lead merger and acquisition activities
Lead escalation activities and drives case resolution and process improvement
Work with Tier 1 and Tier 2 support to deliver solutions to technical issues
Design strategies to improve application availability, performance, and overall system health
Diagnose and resolve complex application issues
Perform root cause analysis and implement long term fixes for reoccurring issues; do not just fix the issue
Design strategies to improve end user experience through technical means, working with Tier 1 and Tier 2 to outline issues
Applies expert knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
Contribute to the development of policies and procedures
Provide third level escalation support to technical support teams

Requirements

What you’ll need

Bachelor's degree in related field, or equivalent work experience, preferred
8+ years of experience in related field, preferred
Applicable technical certifications, preferred
Experience with ConfigMgr – Understanding fundamentals of software deployments, packaging efforts, configuration and modification of policies, preferred
Experience with AutoPilot: Understanding of deployment methodologies and improvements, preferred
Extensive scripting experience required: Powershell and associated coding languages, with a focus on development of Client based scripting (IE, not end user facing/front ends), preferred
Prioritize and manage several open issues at one time, tackling both urgent technical issues and longer-term project deliverables, preferred
Ability to have a long term vision of workstation engineering and collaboration, preferred
Experience in building a robust knowledge base, authoring content, maintaining existing content and promoting the use of self-service to employees and ancillary teams, preferred
Ability to be able to travel to domestic and international sites, preferred (typical travel is less than 5%)
Capability to work in a 24x7 environment; this includes nights and weekends with on-call & afterhours work, required

Benefits

Comp & perks

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automation methodologiesscripting methodologiessystem operating efficienciesroot cause analysisPowershellConfigMgrAutoPilotapplication availabilityperformance improvementsystem health

Soft Skills

leadershipstakeholder managementproblem-solvingproject managementcommunicationcollaborationlong-term visionprioritizationcontent authoringself-service promotion

Certifications

technical certificationsBachelor's degree