Lead the CSMP functionality within SAP GTS for the Pharma segment, ensuring IT Controls, SOX compliance, and audit readiness
Drive strategic alignment, manage stakeholder relationships, and oversee solution ownership for incidents, defects, enhancements, and new builds within OTC/CSMP
Proactively identify optimization areas and manage both run operations and strategic projects
Lead solution discovery, design, and build guidance for SAP GTS, prioritizing a "Clean Core" approach
Translate complex business requirements into configuration, minimizing customizations
Support integration of Pharma ordering channels with SAP S/4HANA and associated applications
Define and monitor KPIs/BPM metrics for GTS
Attract, retain, and develop talent, providing leadership, coaching, and cross-training to OTC team members with GTS skills
Manage resource capacity and project demand
Maintain strategic relationships with stakeholders, collaborating with other process tower leaders (OTC, PTP, SCE, RTR, R&I, non-SAP systems) and infrastructure teams to ensure cohesive solutions and stable operations

Requirements

8-12 years of experience, preferred
Bachelor's degree in related field preferred, or equivalent work experience
12+ years in SAP GTS/OTC Build/Run, including full-cycle SAP GTS implementations
Prior experience in SAP ECC/S/4HANA SD module and managing onsite/offshore teams
Expertise in SAP GTS Legal Control, including threshold management, breach handling, and audit compliance for controlled substances
Proficiency in license determination, validation, and consumption across regulatory bodies (CSOM, State/DEA)
In-depth knowledge of SAP GTS master data (Business Partners, Products, classification, regulatory relevance)
Ability to configure standard GTS processes, integrating with complex OTC scenarios (multi-line orders, partial shipments, backorders)
Strong understanding of CSOM Open vs. shipped quantity logic, rejections
Hands-on experience with SAP Fiori/UI5 for GTS (standard and custom apps for license/threshold management)
Understanding of master data flows (customer, supplier, material) from S/4HANA to GTS
Exposure to SAP BTP (BAS, OData services, Cloud Connectors) in RISE or cloud-based SAP environments
SAP S/4HANA Order Management, Warehouse Management, or other Order Management systems integration
REST based integrations, including GTS triggered API calls, threshold breach notifications, and decision responses
Familiarity with event driven architecture (EDA) patterns, including publishing master and business events to Kafka
Understanding of downstream data consumption for analytics (e.g., Kafka => Snowflake, Kafka => RARE/EDnA) with focus on data consistency and auditability
Strong understanding of master data (customer, supplier, material flows from S/4 to GTS)
Ability to perform root cause analysis across GTS configuration, S/4 integration, and external systems in regulated environments
Complex pricing procedures in SAP ECC.

Benefits

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SAP GTSSAP S/4HANASAP ECClicense determinationthreshold managementaudit complianceGTS configurationREST integrationsSAP Fioridata consistency

Soft Skills

leadershipstakeholder managementcoachingcross-trainingproject managementstrategic alignmentproblem-solvingcommunicationresource managementoptimization