Senior Customer Service Operations Representative
Cardinal Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Kentucky, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $23 per hour
Job Level
Senior
About the role
- Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
- Manages customer account activity including but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions/issues that may arise.
- Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
- Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
- Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
- Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
- Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
- Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
- Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
- Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
- Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
- Redirects customers to applicable in-house resources as necessary.
- Supports general post-sales issues resolutions as necessary.
Requirements
- 3-6 years of experience, preferred
- High School Diploma, GED or equivalent work experience, preferred
- Demonstrated ability to work in a fast-paced, collaborative environment, preferred
- Highly motivated and able to work effectively within a team, preferred
- Strong communication skills with the ability to build solid relationships, preferred
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceproblem-solvingcommunicationcollaborationrelationship buildinganalytical skillsoperational efficiencyprocess improvementteamworktroubleshooting
Certifications
High School DiplomaGED