Consultant, Salesforce Functional Business Analysis
Cardinal Health
full-time
Posted on:
Location Type: Hybrid
Location: Dublin • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $80,900 - $115,500 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Functional requirements development and ownership
- Work with stakeholders to understand business requirements, map key processes, understand pain points
- Assess and improve upon potential business processes that need review to more efficiently migrate to Salesforce.com
- Work closely with IT team to act as the voice of the customer and provide feedback on requirements and functionality
- Support the business by applying cross functional subject matter expertise of business processes, systems, and integration to facilitate continuous improvement and innovation
- Coordinate with the Salesforce admin team to design the functionality in SFDC
- UAT testing management and hypercare support
- Work closely with development team and core project team to produce product documentation including user guides, test scripts, and internal/external materials
- Ability to describe complex concepts with the appropriate amount of detail based on audience
- Support the field in answering questions. Provide key details to learning business partner for training materials related to functionality
- User adoption management
- Develop strategies and plans to drive end user adoption and optimization
- Manage KPI and tools supporting change management and user adoption, providing a clear picture to stakeholders on change process and continued focal areas that may need additional support
- Ability to describe complex concepts with the appropriate amount of detail based on audience
- Capturing key details of the process and work with training to incorporate into user guides that support the end user experience and training strategy
- Training change network to become subject matter experts and provide support to them as they work to train the business end users
Requirements
- Bachelor's degree in related field, or equivalent work experience, preferred
- 5+ years of general business experience, preferred
- 2+ years experience working within Salesforce.com, preferred
- Salesforce Administrator or other relevant certification, preferred
- Experience with Salesforce.com implementation, configuration and/or optimization, preferred
- Ability to align CRM functionality with business goals
- Experience contributing to long-term strategy and execution
- Ability to work cross-functionally to understand and improve business processes and determine the functional requirements
- Project management experience (formal or informal)
- KPI tracking and reporting for adoption and optimization
- Ability to influence and negotiate across teams
- Strong communication and presentation skills
- Problem solving and process identification skills, preferred
- Ability to travel up to 25%
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce.comSalesforce implementationSalesforce configurationSalesforce optimizationUAT testing managementKPI trackingBusiness process improvementProduct documentationUser adoption managementChange management
Soft skills
Communication skillsPresentation skillsProblem solvingProcess identificationInfluencing skillsNegotiation skillsCross-functional collaborationStakeholder engagementTraining and supportStrategic planning
Certifications
Salesforce Administrator