Call Center Patient Services Representative

Cardiac Study Center (CSC), inc., PS

Patient Services Representative coordinating patient scheduling for cardiology at Cardiac Study Center. Delivering exceptional service and ensuring appointment accuracy whileupholding compliance standards.

Posted 5/12/2026full-timeTacoma • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $39 per hourWebsite

About the role

Key responsibilities & impact

Schedule new and returning cardiology patient appointments
Maintain provider schedules according to established guidelines and preferences
Ensure accuracy of patient demographics and appointment details
Reschedule appointments and manage cancellations as needed
Answer inbound calls in a professional and patient-centered manner
Address patient questions or route inquiries to appropriate departments
Coordinate communication between patients, providers, and internal teams
Adhere to HIPAA and OSHA standards at all times
Maintain accurate documentation in EMR systems
Provide cross-coverage support across clinic locations as needed

Requirements

What you’ll need

2 years of customer service experience
Strong verbal communication skills
Ability to manage multiple tasks in a fast-paced call environment
High attention to detail and organizational skills
1 year of healthcare experience (preferred but not required)
Experience in medical scheduling or call center environments
Familiarity with EMR systems

Benefits

Comp & perks

Medical, dental, and vision coverage
Retirement benefits
Paid time off
Competitive compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical schedulingEMR systems

Soft Skills

customer serviceverbal communicationorganizational skillsattention to detailtask management